Frequently Asked Questions
Everything you need to know about your eyewear purchase
Are the sunglasses and eyeglasses sold on Otticanet authentic?
Yes, all products sold on Otticanet are 100% authentic and original. We are authorized dealers for all the brands we carry, and each pair of glasses is shipped in its original packaging with a certificate of authenticity where provided by the manufacturer.
What are the shipping times and costs for the USA?
We offer express shipping to the USA via reliable carriers like FedEx and UPS. Shipping times typically range from 2 to 5 business days depending on stock availability. Shipping costs are calculated at checkout, but we frequently offer free shipping promotions on orders exceeding a specific amount.
What is your return policy?
You can return any product within 30 days of delivery, provided the item is in its original condition, unused, and with all security tags attached. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Do I have to pay customs duties or import taxes?
For orders shipped to the USA, duties and taxes are generally included in the final price for orders under $800. For orders exceeding this threshold, additional customs fees may be applied by local authorities, which are the responsibility of the recipient.
Can I order prescription lenses with my frames?
Yes, Otticanet offers a professional prescription lens service. You can customize your chosen frames with high-quality lenses by providing your valid prescription during the checkout process. Our optical experts will ensure your lenses are crafted to your exact specifications.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website, allowing you to monitor your shipment's progress in real-time.